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Services
Our complete life cycle package includes...
Implementation
Brentech Data Systems Limited is on a mission to help progressive,
growing companies gain competitive advantage. Implementing an
enterprise software solution today requires more than an understanding
of technology - it also requires an understanding of a wide
range of business and industry issues that are helping existing
users to grow and stay ahead of their competition.
Our team of professionals insist on a structured implementation
approach, ensuring all key personnel in your organisation are
completely confident in the systems. To ensure speedy implementation,
minimised business risk and continued ease of use we have developed
several programs, including AIMP, the AWARDS Implementation
Management and Planning program; Class Room Structured Training
and technical services which may be required as part of the
overall solution.
Training
We provide a customised training program to help new users
make an easy transition to the new environment. Staff are trained
on how to use the system with emphasis on their respective areas
of responsibility. We are happy to offer training on site or
at our own premises. We also provide supplementary training
materials to assist in training new staff or retraining existing
users later on.
Support & Maintenance Services
We offer Maintenance Agreements that cover a wide range of software
and client services such as:
- One point of contact for all customer queries.
- Help Desk on call office hours and beyond by arrangement
- Free Call or telephone support
- Active customer user group
- Committed turnaround time depending on severity level
- Delivery of all published upgrades
- Routine maintenance
- Remote Fault Diagnostics
- Dial-up modem support
- Emergency maintenance
- On site services where necessary
Managed Services
If you choose, Brentech Data Systems Ltd. will manage your IT
systems and data for you. This is an increasingly popular option
for small to medium companies looking to get the best results
from limited IT budgets. Instead of investing in hardware, software
and professional IT staff, they can outsource everything to
us and concentrate instead on the delivery of their own core
skills and services.
As your Application Service Provide (ASP), we provide applications
and ongoing management of your systems and data. You can receive
this either through a dedicated Internet or a secure 'user-pay'
Internet.
With BDS as your ASP, you'll have all the benefits of fast access
to information, anytime and anywhere, without any large investment
in infrastructure. The model is very popular with smaller organisations
or practices that may have thought such sophistication was
beyond their budget.
The benefits include:
- Substantial savings through the sharing of established
hardware and network services
- Greater utilisation of Managed Services staff and facilities
- Staff are freed up to focus on core business functions, not administration
- BDS is responsible for implementation, data migration
and security, interfaces, skills, training and resources,
significantly reducing the risks in IT purchasing.
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