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AWARDS-BA³ System Support

Our System Support Services extend beyond the System Implementation Stage to ensure that you maximize your system benefits and gain a real return from your software investment.


AWARDS-BA³  System Support

These System Support Services Include:

  • Post Implementation Audit
  • Training in Use of System Support Services
  • Transition to Support Team
  • Schedule any Post-Live Issues
  • Plan for Future Upgrades - New Functionality


Service Level Agreements:

We offer Service Level Agreements (SLA's) to every client covering a wide range of software and client services such as:

  • One Point of Contact for All Customer Queries.
  • IT Help Desk: On Call Office Hours and Beyond by Arrangement
  • Free Call or Telephone IT Support
  • Active Customer User Group
  • Committed Turnaround Time Depending on Severity Level
  • Delivery of All Published Upgrades
  • Routine Maintenance
  • High Speed Remote Fault Diagnostics and Support
  • Emergency Maintenance
  • On-Site Services Where Necessary
  • Online Knowledge Library



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3 Ongar Square, Dublin 15,
Eircode: D15 H34C
Phone: +353 (0)1 827 0650
Email: info@bds.ie




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