Our System Support Services extend beyond the System Implementation Stage to ensure that you maximize your system benefits and gain a real return from your software investment.
These System Support Services Include:
- Post Implementation Audit
- Training in Use of System Support Services
- Transition to Support Team
- Schedule any Post-Live Issues
- Plan for Future Upgrades - New Functionality
Service Level Agreements:
We offer Service Level Agreements (SLA's) to every client covering a wide range of software and client services such as:
- One Point of Contact for All Customer Queries.
- IT Help Desk: On Call Office Hours and Beyond by Arrangement
- Free Call or Telephone IT Support
- Active Customer User Group
- Committed Turnaround Time Depending on Severity Level
- Delivery of All Published Upgrades
- Routine Maintenance
- High Speed Remote Fault Diagnostics and Support
- Emergency Maintenance
- On-Site Services Where Necessary
- Online Knowledge Library